Shipping & Returns
Shipping & Returns
- Shipping & Delivery
- Mccoy Pool Supply ships out product within 48 hours upon receiving your order (Monday-Friday and excluding holidays). If an item is on back order you will be notified immediately and given an approximate time it will ship. All Shipments are subject to stock availability. Allow 7-14 days for delivery once order is processed.
- Returns & Replacements
- Returns for any product non-defective (unused and uninstalled) excluding electronic parts can be done so within 15 days from original purchase date. A restocking fee of 15% will be applied and customer will be responsible for original shipping charges and cost of returning the product. Returned merchandise must be in the original packaging and in resalable condition and include all parts, literature, manuals, warranty cards, original invoice and rebate forms when applicable, etc. Please be advised that resalable condition includes the condition of the shipping box. Electronic items and all installed merchandise are non-returnable. Please refer to the manufacture for warranty on these defective items. All returns require authorization from Mccoy Pool Supply. Please contact us by email firstname.lastname@example.org to receive a Merchandise Return Authorization number prior to returning goods.
Free Shipping does not mean there are no shipping charges incurred by us. Free Shipping means we have included normal shipping charges in the price of the product for the customer's convenience. If a product is returned per our Return Policy, these normal shipping charges will be deducted if the item is returned through no fault of ours.
In the event damage should occur during shipping, purchaser must have driver note damage at time of acceptance then contact shipping carrier immediately to file a shipping claim. Pool Cleaning Parts will help with the claim process if help is needed. We are not responsible for damage occurred during shipping.
In the event that we ship an item other than the one you ordered, Pool Cleaning Parts will cover return shipping costs and promptly ship out the correct item if returned to us within 10 days of your receipt of goods. Please contact us by email email@example.com to receive a Merchandise Return Authorization number prior to returning goods. Any item shipped to us without an Authorization Number will be refused.